Tents, awnings, canopies & extensions - Please note that once a tent, awning, canopy or extension has been pitched outside we are unable to accept it back under the 90-day return policy as it not in a new and unused condition. Please don't write or stick returns labels to the product packaging itself but use an outer bag or box. For unwanted items, the order will be refunded, excluding any delivery charges. All product packaging, labels and tags must be included. We don't offer free returns for unwanted or unsuitable orders back to us, you're welcome to drop an order back into one of our stores.Īll goods must be in a new and unused condition. If you have an item purchased from one of our stores, please contact the respective store directly. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products. Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Note, we can only deal with the original purchaser of the product Please don't send a possible faulty or warranty product back without completing the claim form first, as we are unable to refund your postage if you do.
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If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed. We deal with warranty or faulty product queries via email and your ticket, this keeps all details together and helps get to a resolution quicker.
You will get an email receipt with your ticket reference. You'll need your order number, and uploading some pictures with the form is a great idea and usually required for us to proceed. Please include as much information as possible to help us fully understand the issue. To resolve your query efficiently we use a claim form and case / ticket system, complete the form, add all the details required, and we'll get straight on to sorting it out. Warranty / Service If you think your product is possibly faulty
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Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. You can also return online purchases to our stores for refund / exchange too! No printer? No problem, simply enclose a note with your name / postcode and order number and what action you require with the returned items.
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Good for heavier & higher value parcels, cost & compensation varies by service usedĮasy 90 Day Returns If you have changed your mindįor specific instructions then download a returns formenclose with your return and send the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt. Services vary but generally best for parcels under 10 kg, cost & compensation varies by service used The returns address you need is Taunton Leisure Ltd, Victoria House, Taunton, TA1 3FA For items under 60 x 50 x 50 cm and 10 kg - you will get up to £50 cover for your order. Your return options are below (but you can use any service you wish)Ĭost £3.99. Our returns period is 90 days from date of order.
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